Shipping policy

Last Updated: August 11, 2026

Thank you for shopping with Stay Muggin. Because many of our products are made to order, please review the following information regarding production, shipping, delivery, and address changes before placing your order.

MADE-TO-ORDER PRODUCTION

Many Stay Muggin products are created specifically after an order is placed. This means your order may require production time before it is shipped.

Production time and shipping/transit time are separate.

Estimated delivery dates shown at checkout or in order communications are estimates and are not guaranteed unless expressly stated otherwise.

Production times may vary depending on the product, production facility, order volume, holidays, and other circumstances.

SHIPPING & DELIVERY ESTIMATES

Once production is complete, your order will be transferred to the applicable shipping carrier for delivery.

Shipping times vary based on the destination, shipping method, carrier, and other circumstances outside Stay Muggin’s reasonable control.

Delivery may be affected by:

• Carrier delays
• Severe weather or natural events
• Holidays and peak shipping periods
• Incorrect or incomplete addresses
• Transportation disruptions
• Other circumstances outside our reasonable control

Stay Muggin cannot guarantee a specific arrival date unless that guarantee is expressly provided in writing.

SHIPPING RATES

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping rates may vary depending on the product, quantity, destination, shipping method, and fulfillment location.

Customers are responsible for reviewing applicable shipping charges before submitting an order.

MULTIPLE SHIPMENTS

Stay Muggin works with production and fulfillment partners. If your order contains multiple products, those products may occasionally be produced at different facilities.

As a result, items within the same order may arrive in separate packages and on different dates.

Receiving one package does not necessarily mean the remainder of your order is missing.

When available, separate tracking information may be provided for individual shipments.

ORDER TRACKING

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the carrier’s tracking system to update after a shipping label has been created.

A shipping notification or tracking number does not necessarily mean that the carrier has already physically received or scanned the package.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your name, street address, apartment or unit number, city, state, ZIP or postal code, and other applicable delivery information before completing your purchase.

If you discover an address error after placing your order, contact hello@staymuggin.com immediately.

We will make reasonable efforts to assist you; however, because orders may enter production quickly, address changes are not guaranteed once an order has been submitted.

Stay Muggin is not responsible for delivery failures caused by incorrect or incomplete shipping information supplied by the customer, except where otherwise required by law.

If an order must be reproduced or reshipped because incorrect shipping information was provided by the customer, additional production and/or shipping charges may apply.

UNDELIVERABLE OR RETURNED PACKAGES

Packages may be returned or deemed undeliverable due to an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempts, or other carrier-related circumstances.

If a package is returned or deemed undeliverable, please contact Stay Muggin for assistance.

Additional production and/or shipping charges may apply when reshipment is required due to information or circumstances attributable to the customer.

LOST OR DELAYED PACKAGES

If your package appears significantly delayed or lost, contact us at hello@staymuggin.com with your order number.

Stay Muggin will review the available tracking information and, when appropriate, work with our fulfillment partner or shipping carrier to investigate the shipment.

A delay does not automatically qualify an order for cancellation or refund.

Eligibility for replacement or refund will depend on the circumstances of the shipment, available tracking information, our applicable policies, and any rights provided by law.

PACKAGES MARKED “DELIVERED”

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check the delivery location and surrounding property
• Check with household members
• Check with neighbors when appropriate
• Check with your building, front desk, mailroom, or property management when applicable
• Allow a short period of time in case the carrier’s delivery scan occurred before final delivery

If the package still cannot be located, contact the shipping carrier and notify Stay Muggin.

A carrier’s “Delivered” status does not automatically qualify an order for a refund or replacement. Each claim will be reviewed based on the available information and applicable requirements.

DAMAGED PACKAGES OR PRODUCTS

If your product arrives damaged, defective, or with a manufacturing error, do not discard the product or packaging before documenting the issue.

Contact hello@staymuggin.com and provide:

• Your order number
• A description of the issue
• Clear photographs of the affected product
• Photographs of the packaging when relevant

Please refer to our Return & Refund Policy for additional information regarding damaged, defective, or incorrectly produced items.

INTERNATIONAL SHIPPING

International shipping availability may vary by product and destination.

International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country unless checkout expressly states that such charges are included.

International orders may also experience additional processing, customs, or delivery delays.

Where local consumer laws provide rights that differ from this policy, applicable mandatory consumer protections will apply.

CANCELLATIONS

Because products may enter production shortly after an order is placed, cancellation requests are not guaranteed.

Contact us immediately if you need assistance with an order. Once production has begun, an order may no longer be eligible for cancellation.

Please see our Return & Refund Policy for additional information.

CONTACT US

For questions regarding shipping or delivery, contact:

Stay Muggin
Email: hello@staymuggin.com

Please include your order number when contacting us about an existing order.

Do not return merchandise to an address shown on your shipping label or packaging unless Stay Muggin has specifically instructed you to do so.