Refund policy
Last Updated: August 26, 2026
At Stay Muggin, each product is made to order especially for you. Because our products are produced specifically after an order is placed, all sales are final except in cases of damage, defects, manufacturing errors, or an incorrect item received.
CHANGE OF MIND & ORDERING ERRORS
We do not accept returns, exchanges, or issue refunds for:
• Change of mind or buyer’s remorse
• Accidental purchases
• Ordering the incorrect product, size, color, style, or variation
• Personal preference regarding a correctly produced product
Please carefully review your order, product selection, shipping information, and other details before completing your purchase.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, contains a manufacturing error, or you receive an incorrect item, please contact us within 30 days of delivery.
To evaluate your claim, you must provide:
• Your order number
• A description of the issue
• Clear photographs showing the product and the problem
• Photographs of the packaging when relevant
Claims submitted without sufficient documentation may not be eligible for a replacement or refund.
Once the claim has been reviewed and approved, Stay Muggin may provide a replacement or refund, as appropriate, at no additional cost to the customer.
Please do not return or ship an item to us without prior authorization. Unauthorized returns will not be accepted or refunded.
CANCELLATIONS & ORDER CHANGES
Because orders may enter production shortly after they are placed, cancellations and order modifications are not guaranteed.
If you notice an error immediately after placing your order, contact us as soon as possible. We will make a reasonable effort to assist you; however, once an order has entered production, it may no longer be changed or canceled.
SHIPPING ADDRESS ERRORS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Stay Muggin is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer. If an order must be reproduced or reshipped because incorrect shipping information was provided, additional production and/or shipping charges may apply.
LOST OR MISSING ORDERS
If your tracking information indicates a delivery problem or your package has not arrived within the expected delivery period, please contact us promptly so that we can investigate the shipment.
A tracking status showing “Delivered” does not automatically qualify an order for a refund. Delivery concerns will be reviewed individually based on the available tracking and shipping information.
REFUNDS
Approved refunds will be issued to the original payment method. Processing times after a refund is issued vary depending on your bank or payment provider.
Original shipping charges are non-refundable except when the refund results from an error for which Stay Muggin is responsible or where otherwise required by law.
RETURN SHIPPING
Do not mail products to the address shown on your original shipping package. Our products may be fulfilled by different production facilities, and the fulfillment address is not necessarily a Stay Muggin return location.
If a physical return is required for an approved claim, Stay Muggin will provide the appropriate return instructions.
CONTACT US
Questions or concerns regarding an order should be sent to:
Stay Muggin
Email: hello@staymuggin.com
By completing a purchase from Stay Muggin, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection law.